SUPPORT

FAQ

Quick answers about activation, orders and shipping. Can't find yours? Email [email protected] or use the contact page.

ACTIVATION

Every product page spells out exactly what its experience needs before you buy. If an experience ever requires an app or a specific device, we say so right there — no surprises after checkout.

Most recent iPhone and Android devices support QR activation. NFC availability varies by device and settings. Product pages identify any experience-specific requirements.

For QR: add light, hold steady, and wipe your camera lens. For NFC: remove a thick phone case and touch the top edge of your phone directly to the chip area for a full second. Still stuck? Email [email protected] and we will get you unlocked.

Digital experiences may be updated over time, allowing a physical product to connect to new or refreshed content. Any third-party digital items or benefits are governed by the terms stated on the applicable product page.

Access to the MEDIALIFE activation is included with the product unless otherwise stated. Any third-party digital items, commerce benefits or platform entitlements are subject to the terms shown on the applicable product page.

ORDERS & SHIPPING

In-stock orders ship within 3 to 5 business days. Pre-orders ship within 30 to 45 days after the pre-order close date unless the product page says otherwise. After shipment, delivery usually takes 7 to 14 business days in North America and 8 to 22 business days in Europe and Oceania. Full details in the shipping policy.

We offer size exchanges on select apparel. Items must be unworn and unwashed. Email [email protected] with your order number, the item and the size you need. After inspection you receive store credit for the correct size. Full details in the return policy.