Terms of service

MEDIALIFE Terms of Service

Last updated: August 10, 2026

These Terms of Service ("Terms") govern your use of the MEDIALIFE online store and your purchase of our products. By using the store or placing an order, you agree to these Terms.

Our products

MEDIALIFE sells physical merchandise, some of which connects to digital experiences through embedded tags or printed codes ("Activated Products"). Product pages describe what each product includes, how it activates, and the status of its digital experience.

Digital experiences

When you purchase an Activated Product, we grant you a personal, non-transferable, non-commercial license to access the digital experience connected to that product. Digital experiences may evolve over time: content may be added, updated or retired, and experiences marked "Coming soon" launch after the physical product ships. Access requires a compatible device and internet connection; specific requirements are listed on the product page. While we work to keep experiences available, we do not guarantee that any digital experience will be available permanently or uninterrupted. Digital experiences are provided as a complement to the physical product you purchase, and the physical product remains yours regardless of experience availability.

Orders and pricing

All orders are subject to acceptance and availability. We may refuse or cancel any order, including where a product was listed at an incorrect price or where we suspect fraud. Prices, products and promotions may change at any time without notice. Discount codes cannot be combined with sale events or special collaborations unless stated.

Shipping, returns and exchanges

Shipping times, tracking, customs responsibilities, and our return and exchange policy are described on our FAQ page, which forms part of these Terms. All sales are final except as described there. Risk of loss passes to you upon our delivery of the order to the carrier, except that tracked shipments which never arrive are covered as described in the FAQ.

Intellectual property

All content in the store and in our digital experiences, including artwork, characters, designs, logos, video, software and text, is owned by MEDIALIFE or its licensors and is protected by intellectual property laws. Purchasing a product does not transfer any intellectual property rights. You may not reproduce, distribute or create derivative works from our content without written permission, except as necessary for your personal, non-commercial enjoyment of the products and experiences.

Acceptable use

You agree not to misuse the store or the digital experiences, including by attempting to gain unauthorized access, interfering with their operation, copying or extracting experience content, or using them for any unlawful purpose.

Disclaimers and limitation of liability

The store and digital experiences are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, and our total liability for any claim arising out of these Terms or your use of the store will not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, and nothing affects the statutory rights of consumers where such rights apply.

Indemnification

You agree to indemnify MEDIALIFE against claims arising from your breach of these Terms or misuse of the store or experiences.

Governing law

These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Disputes will be resolved in the state or federal courts located in New York County, New York, unless applicable consumer law provides otherwise.

Changes

We may update these Terms from time to time. The version posted at the time of your order applies to that order.

Contact

MEDIALIFE
175 W 60th St, New York, NY 10023, USA
[email protected]